We understand that you might have some questions about our products, services, and processes. To make things easier, we’ve compiled answers to some of the most frequently asked questions we receive. Whether you’re curious about our delivery process, product range, or how to best store or display our bakes, we’ve got you covered. If you can’t find the information you need, feel free to reach out to our team—we’re always happy to help!
Caring for your bakes once they arrive is key! From cakes to traybakes, follow our quick tips to keep your treats fresh and perfect for your customers every time.
To place an order with us, you’ll first need to register an account. Simply visit our register page and follow the easy steps to create your account. Once registered, you can add products to your basket and place an order online.
Yes, our minimum online order value is £100.
Yes, there is a delivery charge of £9.99 on orders below £150. However, we offer free delivery on all orders over £150 to help you save whilst stocking up.
We offer next-day delivery on orders placed by 11am Monday to Thursday, with delivery 1 day after the order is placed. Orders placed Friday to Sunday will be delivered the following Tuesday. You will also receive an email from DPD with a delivery window and tracking code. Please see our Delivery Policy for full details.
We partner with DPD for reliable and timely delivery. Our products are shipped in temperature-controlled packaging to ensure they arrive in perfect condition.
If you have any issues with your order, please don’t hesitate to contact our friendly team as soon as possible. We’re here to help and will work to resolve any problems quickly and efficiently.
Yes, all of our bakes are frozen immediately after baking. This process ensures they retain their freshness and moisture, so they’re as good as freshly baked when defrosted.
Yes, many of our cakes and traybakes are supplied pre-cut for your convenience. This will be clearly marked on the product listing, making it easy to manage portion servings.
We use fully-recyclable, double-wall corrugated cardboard packaging with ice packs inside void spaces to keep our products fresh and secure during transit. This ensures that your cakes and bakes arrive in excellent condition, ready to defrost and serve, or return to a freezer.
Our traybakes typically take between 45-60 minutes to defrost at room temperature, while our cakes take a bit longer—so it’s best to let them thaw overnight for best results. If you only need a few slices, you can remove the desired number of portions and keep the rest frozen for future use.
Our cakes and traybakes are frozen immediately after completion to maintain freshness. Once defrosted, they typically have a shelf life of up to 3 days when properly stored, however, the sooner they are eaten, the better they will taste!
To maintain the shape of the portions, it's easiest to remove traybakes whilst they’re still frozen. Simply flex the aluminium tray gently to loosen the portions, then remove the number of portions you need. This method ensures the traybakes retain their perfect shape, ready for defrosting and serving.
Whilst we do not offer free samples, we offer a 30-piece sample box of traycakes and traybakes for £49, with free delivery included. This lets you try a wide variety of our products at a great value before placing a larger order.
Unfortunately, we do not currently supply display cards for our products.
Yes - all of our Classic & Luxury round cakes are delivered pre-cut into 16 portions, except for our Giant Cakes which are delivered uncut.
If your cake arrives damaged, please send our team a photo showing the damage as it appeared upon delivery. We will then process your claim in line with our Returns Policy.
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