Order before 10:30 am for next day delivery.
Larger Orders (£500+)
Order before 9 am for next day delivery
Order before 10:30 am for next day delivery.
Larger Orders (£500+)
Order before 9 am for next day delivery
Order before 10:30 am for next day delivery.
Larger Orders (£500+)
Order before 9 am for next day delivery
Order before 10:30 am for next day delivery. Orders placed after this time will be delivered Tuesday.
Larger Orders (£500+)
Order before 9 am for next day delivery
Order for delivery Tuesday
Order for delivery Tuesday
Order for delivery Tuesday
We use DPD to deliver all orders. While we aim to deliver on your chosen date, delivery is not guaranteed. Once your order is collected by DPD, you will receive:
To ensure smooth delivery, please:
The email address and phone number registered with your Wholesale Cakes account will be used to track and manage deliveries. DPD may require someone on-site to sign for the parcel on arrival.
If your delivery address is a shared location, such as:
Please ensure all relevant staff are aware of the incoming delivery. DPD may deliver to a central point and we cannot accept responsibility for lost or misplaced parcels at such locations.
If you are unavailable when the delivery is attempted:
If the delivery fails on the scheduled day, DPD will attempt to redeliver on the next working day. We will assist with tracking, but cannot be held responsible for delays outside our control.
All orders are packed in insulated packaging designed to keep cakes temperature-safe for over 48 hours. This ensures your cakes arrive in a condition suitable for:
You may add special instructions for the courier, but we cannot guarantee they will be followed.
There are no collections or deliveries on Bank Holidays. If your order is scheduled just before a Bank Holiday, any resulting delay is at your own risk. We cannot be held responsible for late or undelivered parcels in these cases.
We are a trade-only supplier. All orders must be delivered to a UK mainland business address that is:
We are not responsible for lost or spoiled goods if no one is present to receive the order.
Deliveries are carried out Monday to Friday between 08:00 and 16:00.
Due to the challenges of delivering to large-scale sites:
Delivery is expected on the date stated but is not guaranteed. We use DPD to fulfil our deliveries. Once your order has been collected, DPD will send you an email containing a tracking link, allowing you to monitor your delivery. A second email will follow with a more specific estimated delivery time.
DPD delivers based on postcode and address, so when placing an order, please ensure your delivery postcode and street address are correct and match your registered business location. We are not responsible for any issues caused by incorrect address details entered at time of ordering. Once an order has been confirmed, we are unable to amend the delivery address due to DPD's terms and conditions. We strongly advise reviewing all order details carefully before completing your purchase.
The contact details (telephone and email) associated with your Wholesale Cakes account will be linked to your DPD tracking for deliveries. Under DPD's T&Cs, you may be required to be on-site to provide your signature to receive your order.
For locations with multiple addresses, DPD may deliver to a central collection point, such as a shared loading bay or delivery room. We cannot be held responsible for lost or misplaced parcels at these locations. If multiple businesses operate from your address, we recommend ensuring that all relevant staff are aware of expected deliveries to avoid any issues.
Wholesale Cakes will assist in tracking delayed deliveries but cannot be held responsible for delays beyond our control. If you are unavailable to receive your order on the chosen delivery date, the driver will leave it in what they deem to be a safe location. Please note that if you do not specify a safe place, any location chosen by the driver is at your own risk.
We strongly recommend selecting a delivery date when you will be available to receive your parcel, as well as ensuring availability the following day in case of any unexpected local delivery delays. If your order is delayed, it will be delivered on the next working day. For example, if your delivery date is a Tuesday and delivery is not possible, the courier will attempt to deliver on Wednesday instead.
Our insulated packaging is designed to maintain product temperature control for over 48 hours, ensuring that your cakes arrive in a condition suitable for refreezing, refrigeration, or defrosting for consumption. Whilst we can add special delivery requests for the courier, we cannot guarantee that these will be followed.
There are no collections or deliveries on Bank Holidays. If your order is scheduled for delivery just before a Bank Holiday, any delays may mean it arrives later than expected. This is entirely at your own risk, and we will not be responsible for undelivered or delayed goods due to these circumstances.
We are a trade-only supplier and require all orders to be delivered to a UK mainland business address that is staffed and able to accept deliveries. We cannot accept responsibility for any consignments that are lost or perish due to no one being available to receive the delivery on the scheduled date.
Deliveries are carried out between the hours of 08:00 - 16:00.
Due to the complexities and risks associated with delivering to large festival or event sites, we cannot be held responsible for any missing parcels once our courier has either obtained a signature or left the delivery in a designated safe place at the site.
To minimise disputes over payments for orders that do not reach their intended recipient, all festival and event site orders must be paid in full at the time of purchase via debit card.
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